Refund policy
Last Updated: 26-Aug-2024
At Ayza Collection, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please read our Return and Refund Policy to understand your options for returning items and seeking refunds.
Return Policy
We accept returns for eligible items within [number of days] days from the date of delivery. To be eligible for a return, items must meet the following conditions:
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Unworn and Unused: Items must be in the same condition as when you received them, with all tags and labels intact. They should be unworn, unwashed, and free from any stains, odors, or damage.
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Original Packaging: Items should be returned in their original packaging or a similar protective package to prevent damage during transit.
How to Initiate a Return
To initiate a return, please follow these steps:
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Contact our customer support team at [customer support email] within [number of days] days of receiving your order to request a return authorization.
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Provide your order number, the name of the item(s) you wish to return, and a brief reason for the return.
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Our customer support team will provide you with instructions on how to return the item(s), including the return address.
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Pack the item(s) securely in the original packaging or suitable protective packaging and ship it to the provided address. You are responsible for the return shipping costs.
Refund Process
Once we receive your returned item(s) and inspect them to ensure they meet our return criteria, we will process your refund. Please allow 7 business days for us to complete this process.
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If your return is approved, we will issue a refund to the original payment method used for the purchase.
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Shipping costs are non-refundable unless the return is due to an error on our part.
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Please note that it may take some time for the refund to appear on your bank or credit card statement, depending on your financial institution’s processing times.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item(s) separately.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team at info@ayza.fashion within 7 days of receiving your order. We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund.
Contact Us
If you have any questions or need further assistance regarding our Return and Refund Policy, please don’t hesitate to contact us at info@ayza.fashion.
Thank you for shopping at Ayza Collection. We appreciate your business and look forward to serving you with the highest level of customer satisfaction.